Privacy Policy

Effective Date: March 2026 | This policy applies to Addiction Clinic Toronto (Road to Recovery), located at 55 Dundas St E, Toronto, ON M5B 1C6.

At Addiction Clinic Toronto (Road to Recovery), we are committed to protecting the privacy and confidentiality of our patients' personal health information. We operate in full compliance with Ontario's Personal Health Information Protection Act, 2004 (PHIPA). This Privacy Policy explains what information we collect, how we use it, and your rights as a patient.

1. Collection of Information

We collect personal health information (PHI) only as necessary to provide you with safe, effective medical care and treatment. This may include:

Contact information (name, address, phone number)
Health history and Opioid Agonist Treatment (OAT) records
OHIP number, for billing purposes
Clinical visit notes and laboratory results
Medication records and prescription history

2. Use and Disclosure of Information

Your health information is used within your Circle of Care to ensure you receive the best possible treatment. We may share your information with:

Healthcare providers directly involved in your treatment (e.g., your family physician or Cloud Pharmacy)
The Ministry of Health, for OHIP billing purposes
Regulatory bodies such as the CPSO, when required for safety or legal compliance

We will never sell or share your personal health information with third-party marketers or unauthorized individuals without your express written consent.

3. Your Rights

Under PHIPA, you have the following rights regarding your personal health information:

Access

Request a copy of your personal health record at any time.

Correction

Ask us to correct any information you believe is inaccurate or incomplete.

Consent

Withdraw your consent for certain uses of your information at any time.

4. Security Safeguards

We take the security of your health information seriously. We protect your data through a combination of:

Secure Electronic Medical Records (EMR) systems with restricted access
Staff confidentiality agreements and privacy training
Physical security measures at our clinic premises
Administrative protocols limiting who can view patient files

Only authorized clinical staff who need access to your information to provide care will ever view your records.

5. Contact Us

If you have any questions, concerns, or requests regarding your personal health information or this Privacy Policy, please contact us directly. We are committed to responding to all privacy inquiries in a timely and respectful manner.

Privacy Contact Information

Address Addiction Clinic Toronto, 55 Dundas St E, Toronto, ON M5B 1C6

Phone 647-748-1337

Email cloudpharmacystaff@gmail.com

This Privacy Policy may be updated periodically to reflect changes in legislation or clinic practices. The effective date at the top of this page indicates when the policy was last revised. Continued use of our services constitutes acceptance of the current policy.